A study on role of front office administration in Max Super Speciality Hospital Bathinda

Abstract

In Max Hospitals front office executive controls the flow of people through the organization and ensure that all receptionist are performing their task in a timely manner. Their works includes answering the calls, attending to the patients, overseeing the front office operation and maintaining the contact list of patients. Front Office Executive is a person who works in the hospital front office and manages a variety of tasks. The department keeps information and records of all the patients of the hospital. It also plays a key role in forming overall impressions of the services provided by the organization. A front office executive is the first point of contact at the office and is also an integral part of the administration team. They help to coordinate between the individuals visiting the office and the administrative team. They sometimes have to introduce the client to the higher management of the organization. It is necessary for a front office executive to possess a very pleasing personality and effective communication skills. The aims of this study to investigate service attributes in a hospital front office.